Price Match Policy

• We’re committed to providing you with the best experience possible, every time you shop. Prices fluctuate in this market on a daily basis in accordance with manufacturers marketing guidelines. If you purchased an item and our price drops BEFORE your item has shipped, we will gladly match the new price. If your item has already left the warehouse, we cannot match any reduced pricing.

Payment Terms

• Only PayPal is accepted.
• Immediate payment is required.
• PayPal confirmed addresses only.
• We do not sell to resellers.
• Must have a valid working phone number for all orders. We will not ship items without it.
• May require additional customer verification. If information cannot be verified, we reserve the right to cancel the order.

• This information will help you have a seamless and pleasant experience in receiving your new TV.
• Most of our televisions ship via freight company. You will receive in a eBay message with the freight company’s contact information. Please expect this information 2-3 days after purchase. Some 55′ TVs ship Fedex ground.
• IMPORTANT: eBay supplies an estimated delivery date that is JUST an estimation. It is a proprietary method of estimating delivery times based on the buyer’s proximity to the item location, the shipping service selected, the seller’s shipping history, and other factors. HOWEVER, eBay’s tracking system is NOT capable of tracking freight shipments.
• We ship from multiple locations in the USA. Where we ship from is dependent on location of the unit and may not be the warehouse closest to you.
• No international shipping. If you have the unit shipped to a freight forwarder, we are no longer responsible for the TV after they sign for it.
• No P.O. box/Fedex box/UPS box delivery.
• No APO/FPO delivery.
• PayPal verified addresses only. IMPORTANT: We cannot change or modify ANY addresses after item is purchased so check the shipping address CAREFULLY.
• YOU MUST INSPECT THE TV BEFORE SIGNING FOR THE SHIPMENT. If you sign for a TV before inspecting it and it is damaged, wait times for a replacement will be longer (up to 45 days). THIS IS VERY IMPORTANT: If nothing was noted on the BOL you sign for the delivery free & clear and later a damage is discovered that as clearly caused in transit – we have NO recourse with the Freight company.

Return Policy

• Returns are accepted.
• 30 Days Returns are accepted for buyer’s remorse.
• Buyer pays return shipping and 20% restocking fee.
• Item MUST be returned with ALL original packaging and accessories.
• Refund will only be given upon inspection of the package.
• Any items that are missing will be deducted from the refund amount.
• If the item arrives to you damaged or defective, please contact us for instructions. Damages or defective items are not subject to the 20% restocking fee.

Defective Items

• If your item is in fact defective, we will replace it at no extra cost to you.
• Items that are sent back as defective but, upon inspection, are found to be in perfect working condition are not considered defective and will be subject to the 20% restocking fee.
• In order to prevent such occurances, customers must call for phone support to throubleshoot with our tech support team.

Damaged Items

• Please check shipment as soon as it arrives
• Each TV ships with insurance. If it is damaged in shipment, contact must be made within 24 hours of delivery. If your item is in fact damaged, we will replace it at no extra cost to you.
• PLEASE CONTACT US BEFORE OPENING AN EBAY CASE OR PAYPAL CLAIM! WE ARE HERE TO HELP WITH ANY AND ALL ISSUES.

With over 35 years of experience, we at Five Star Buy pride ourselves on excellent customer service.

We are excited to help you with all of you A/V and Home Theater needs.

Each one of our customers is treated as VIP and we always strive for you to have a five star experience!

Please do not hesitate to contact us with any questions or concerns. We are here to serve you best!

Monday – Friday, 10am – 4pm EST
By Email:click here